Return/Exchange Information | Returns/exchanges must be requested within 7 days of receiving the product, and the customer must bear the round-trip shipping costs due to a simple change of mind. If there is a defect in the product because it is different from the advertised product, you can apply for an exchange/return within 3 months after receiving the product and within 30 days from the date you became aware of the fact. In case of return/exchange, the product must be sent in its original form. Please make sure to go through the approval process for returns/exchanges. If you send the product yourself without an application/approval process, the courier company may ask for additional shipping fees. If it is sent to a place other than the designated return location, round-trip shipping fees may be charged due to refusal of receipt. |
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Information on returns/exchanges not possible | If the value of the product is damaged because the product packaging has been opened and used or installed by the customer (except in cases where the packaging is opened to check the contents), an exchange/return application due to the customer's simple change of mind is accepted within 7 days from the date of receipt of the product. If this has elapsed. If the value of the product has been damaged due to the customer's use or partial consumption. If the value of a product that is difficult to resell has decreased significantly over time (in the case of fresh food, if the freshness is reduced or the product is defective, 1 to 2 days from the date of receipt. Application for exchange/return within 10 days) If the packaging of a product that can be copied is damaged (products that can be copied, such as electronic products with packaging certification, DVDs, CDs, books, etc.) After confirming that the delivered product is free of defects, in the case of a product that has been installed (home appliances) , furniture, fitness equipment, etc.) In the case of products that are individually custom-made according to the customer's request (handmade shoes, precious metals, etc.) If a component of the purchased product is missing (cosmetic sets, clothing accessories, home appliance accessories, free gifts, etc.) Other, product exchange, refund, and compensation for product defects are in accordance with the Ministry of Finance and Economy Notice and Consumer Damage Compensation Regulations. |
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